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St. Joseph Mercy Chelsea receives 2020 Press Ganey Guardian of Excellence award

(Chelsea Update would like to thank Laura Blodgett for the information in this story.)

St. Joseph Mercy Chelsea (SJMC) has been named a 2020 Guardian of Excellence Award® winner by Press Ganey for the sixth year in a row. 

The hospital has been recognized for achieving the 95th percentile or above in the area of Patient Experience in the Emergency Department and Inpatient Behavioral Health.

According to SJMC President and CEO Nancy Graebner, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care. “We are thrilled to be recognized once again as one of the top-performing health care organizations in the country when it comes to patient experience. This is no small achievement, and we are grateful to our entire organization for the work they do each day to ensure that each patient receives safe, high-quality care throughout their stay with us.”

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care.

Presented annually, the award honors clients who consistently sustained performance in the top 5 percent of all Press Ganey clients for each reporting period during the course of one year. This year’s data was collected April 2019 through March 2020.

“The caregivers and staff of St. Joe’s Chelsea touch the lives of patients and their families in profound ways,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality, and experience of patient-centered care.  I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress, and fear brought on by the COVID-19 pandemic.”

About Press Ganey

Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

About St. Joseph Mercy Chelsea
St. Joseph Mercy Chelsea (SJMC) is a not-for-profit joint venture hospital, whose partners are Saint Joseph Mercy Health System, a member of national Catholic health care system Trinity Health based in Livonia, Mich., and Michigan Medicine, the academic medical center of the University of Michigan.  Founded in 1970, SJMC is nationally recognized for both quality of care and patient satisfaction by several national ranking organization including Press Ganey, and is accredited by the Joint Commission.

SJMC employs more than 1,200 individuals with a medical staff of approximately 750 physicians.  Key services include robust medical and surgical service lines, including an intensive care unit, eight operating rooms including robotic surgery, a 24-hour emergency department and senior emergency room, a state-of-the-art cancer center, a 24 bed inpatient rehabilitation unit, a comprehensive head pain treatment unit and both inpatient and outpatient behavioral health services.

For additional information about SJMC, please visit

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