(Chelsea Update would like to thank Bobby Maldonado for the information in this story.)
St. Joseph Mercy Chelsea recently announced that it has been named a 2021 Guardian of Excellence Award® winner by Press Ganey, a national leader in health care consumer and workforce engagement.
Press Ganey recognized St. Joe’s Chelsea as a top-performing health care organization, ranking the hospital within the top five percent of hospitals nationwide for Patient Experience in Outpatient Services.
“We pride ourselves on the delivery of a high-quality, community-hospital experience, supported by a growing medical staff and advanced capabilities and technologies usually reserved for larger medical facilities in urban areas,” said Nancy Graebner-Sundling, president of St. Joseph Mercy Chelsea, in a press release. “We are pleased to be recognized once again as a leading national hospital and are grateful to our community for entrusting us with their care.”
The Press Ganey Guardian of Excellence Award® is a preeminent, competitive achievement for leading health care organizations. Presented annually, the award applauds hospitals and health systems that consistently sustained performance in the top 5 percent of all Press Ganey clients.
“Press Ganey is honored to recognize St. Joe’s Chelsea as one of the nation’s leaders for Patient Experience in Outpatient Services,” said Patrick T. Ryan, chairman and chief executive officer of Press Ganey. “This award reflects an unwavering commitment to the patient’s experience throughout unimaginable challenges. We are humbled by St. Joe’s Chelsea’s incredible efforts, and their ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in healthcare.”
About Press Ganey
Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.
About St. Joseph Mercy Chelsea
St. Joseph Mercy Chelsea (SJMC) is a not-for-profit joint venture hospital, whose partners are Saint Joseph Mercy Health System, a member of national Catholic health care system Trinity Health based in Livonia, Mich., and Michigan Medicine, the academic medical center of the University of Michigan.
Founded in 1970, SJMC is nationally recognized for both quality of care and patient satisfaction by national ranking organization Press Ganey, and is accredited by the Joint Commission. SJMC employs more than 1,200 individuals with a medical staff of approximately 700 physicians. Key services include robust medical and surgical service lines, eight operating rooms, a 24-hour emergency department and senior emergency room, a state-of-the-art cancer center, a physical medicine and rehabilitation department, a comprehensive head pain treatment unit and behavioral health services.
For additional information about SJMC, please visit www.stjoeschelsea.org.
